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I'm wondering if the problem isn't due to BOTH temperature stratification and the accuracy of the thermostat controlling the heating of the water.
Where I live, we don't have very many indirect water heaters. Most of the water heaters here are either gas fired or electrically heated tank style water heaters. But, we still get that temperature stratification you're talking about, but we call it "stacking" and it's often the result of using small quantities of hot water that are just large enough to fire up the water heater.
That's because every time you fire up a gas fired water heater, a lot of metal has to get real hot before the water gets hot, and that same metal keeps heating the water after the gas valve closes and the official water heating has stopped. What happens is that the hot steel at the bottom of the water heater continues to heat the water. Also, in a gas fired water heater, the flue gas goes up the inside diameter of the tank, and there'll be a spiral baffle inside there to assist in heat transfer from the gas to the ID of the tank, and that baffle must weigh a good 15 or 20 pounds (not to mention the steel of the tank it's in contact with). Also, if the water is partially insulated from the flame by an accumulation of scale in the bottom of the tank, that mass of scale will get very hot, too. And, every time the heater fires up, all this stuff will get very hot and will continue heating the water after the official heating has stopped.
And, of course, the result will be that the temperature at the top of the water heater can overshoot the temperature setting of the thermostat by quite a bit. And, using small quantities of hot water that keep the thermostat firing up the heater for short periods exacerbates the problem because of the increased amount of "unoffical heating" after the gas valve closes.
For example, this web site:
http://www.pmihome.org/tempcontrol.shtml
has this to say:
"Water heater thermostats were never intended to provide precise limits and controls on hot water temperatures. To illustrate this point, the thermostat dial calibration test of ANSI Z21.10.1-1998, which is the applicable standard for gas-fired water heaters, allows the temperature to vary 10 degrees above or below the thermostat setting. Additionally, the maximum temperature limit test of ANSI Z21.10.1 allows the outlet water temperature to rise 30 degrees F. above the thermostat setting. This provision accounts for the phenomenon known as “stacking” or “layering”. Stacking or layering occurs when hot water gathers at the top of the heater due to recurring short duration heating cycles caused by frequent number of small quantity hot water uses. Although the above example addresses gas water heaters, this phenomenon can also occur in other types of storage water heaters."
So, even a water heater that's within factory specifications can have an outlet water temperature as high as 30 degrees Fahrenheit above the thermostat setting. (!) That's a lot. It's certainly enough to make "hot" water in to "scalding hot" water.
Imagine how hot the water at the top of the heater could get if the thermostat was out to lunch too.
But, I don't know if indirect fired water heaters would have the same amount of "unofficial heating" from the steel tank and spiral baffle that our gas fired tank style heaters do.
Where I live, we don't have very many indirect water heaters. Most of the water heaters here are either gas fired or electrically heated tank style water heaters. But, we still get that temperature stratification you're talking about, but we call it "stacking" and it's often the result of using small quantities of hot water that are just large enough to fire up the water heater.
That's because every time you fire up a gas fired water heater, a lot of metal has to get real hot before the water gets hot, and that same metal keeps heating the water after the gas valve closes and the official water heating has stopped. What happens is that the hot steel at the bottom of the water heater continues to heat the water. Also, in a gas fired water heater, the flue gas goes up the inside diameter of the tank, and there'll be a spiral baffle inside there to assist in heat transfer from the gas to the ID of the tank, and that baffle must weigh a good 15 or 20 pounds (not to mention the steel of the tank it's in contact with). Also, if the water is partially insulated from the flame by an accumulation of scale in the bottom of the tank, that mass of scale will get very hot, too. And, every time the heater fires up, all this stuff will get very hot and will continue heating the water after the official heating has stopped.
And, of course, the result will be that the temperature at the top of the water heater can overshoot the temperature setting of the thermostat by quite a bit. And, using small quantities of hot water that keep the thermostat firing up the heater for short periods exacerbates the problem because of the increased amount of "unoffical heating" after the gas valve closes.
For example, this web site:
http://www.pmihome.org/tempcontrol.shtml
has this to say:
"Water heater thermostats were never intended to provide precise limits and controls on hot water temperatures. To illustrate this point, the thermostat dial calibration test of ANSI Z21.10.1-1998, which is the applicable standard for gas-fired water heaters, allows the temperature to vary 10 degrees above or below the thermostat setting. Additionally, the maximum temperature limit test of ANSI Z21.10.1 allows the outlet water temperature to rise 30 degrees F. above the thermostat setting. This provision accounts for the phenomenon known as “stacking” or “layering”. Stacking or layering occurs when hot water gathers at the top of the heater due to recurring short duration heating cycles caused by frequent number of small quantity hot water uses. Although the above example addresses gas water heaters, this phenomenon can also occur in other types of storage water heaters."
So, even a water heater that's within factory specifications can have an outlet water temperature as high as 30 degrees Fahrenheit above the thermostat setting. (!) That's a lot. It's certainly enough to make "hot" water in to "scalding hot" water.
Imagine how hot the water at the top of the heater could get if the thermostat was out to lunch too.
But, I don't know if indirect fired water heaters would have the same amount of "unofficial heating" from the steel tank and spiral baffle that our gas fired tank style heaters do.