You should be able to see if the transducer is working by removing the false log cover, removing the reservoir water tank and turning the fire on. *Warning* Before turning fire on, make sure the sump is full of water *Dimplex fire not misting.
Maybe transducer problem. How much water should it spray. I videoed it but can’t upload that can I? Does this look right? Seems to have a scratch in the centre of the disc....
After 30 seconds or so the transducer should kick in and the water can be seen to bubble in the sump where the transducer sits. If there is no bubbling the transducer isn't working. Check to make sure the connection to the transducer is good and secure.
If still no luck, you can replace the transducer disc, but personally I'd replace the entire transducer unit.
If the water is bubbling, check the fan by removing the front metal grill at the bottom front of the fire (4 screws), remove the filter and check to see if the fan is running free and easy.