Thanks appreciate the info I often get confused with Vaillant, as they seem to use the same name for all of their products so 'EcoTech Plus' will no doubt come as a vented and un-vented, heat only and a combi boiler.
In the case of the OP though, If the 'optional accessories' were fitted and the dial does control the temperature of the water in the cylinder, then surely there wouldn't need to be a thermostat on the cylinder, as one would interfere with the operation of the other.
On the other hand, if the accessories aren't fitted, then the the central heating dial would be the sole means of adjusting the boiler temperature, so OP have you tried turning up the heating dial and seeing if the hot water gets any hotter.
In the case of the OP though, If the 'optional accessories' were fitted and the dial does control the temperature of the water in the cylinder, then surely there wouldn't need to be a thermostat on the cylinder, as one would interfere with the operation of the other.
On the other hand, if the accessories aren't fitted, then the the central heating dial would be the sole means of adjusting the boiler temperature, so OP have you tried turning up the heating dial and seeing if the hot water gets any hotter.