Five lights don't work

The electrician visited and tells me the issue is the corroded light fitting in the on suite (I was unaware it is corroded). He has bypassed the light in the on suite and now the other lights work. I was charged £75 call out for this.

The corroded light fitting now needs replacing. He tells this will cost £105 i.e. another £75 call out and £30 for the parts. Is it normal to charge a call out fee for the second visit? He tells me the first visit is to diagnose the fault and the second visit is to repair - so they are separate jobs?
Perfectly normal.

Think about it, as an electrician (and other trades) there are two ways to make your living.
1. Concentrate on big jobs where you are on site for several days (weeks!) at a time. A reduced day rate can be considered for this as you have a degree of time/cost certainty built in.
Or
2. Rely on doing a number of smaller jobs a day. this is much more uncertain. The" call out" charge reflects this. This may be to assume a period on site (uncertain) including: trying to understand the customer, detective work, and the repair itself. The call out charge covers not only time on site but travelling time including all the fixed costs for an electrician*. Having a few smaller jobs a day is (I know) NOT the best use of time.
Take an 8 hour day. On a good day you may have 4 appointments, so 4 x 75 = £300. One after the other. But life isnt like that.
Sometimes everybody wants you in the morning, or there will only be two all day. School times are often blank time slots.
And relying on people to actually be in at an allotted time is sometimes a lottery.

*Electricians have large fixed costs. Van costs, tool, materials, membership of competent person schemes, public and professional insurances plus times to cover all the increasing amount of paperwork. And more. Others will add to this list.
 
Sponsored Links
Perfectly normal.

Think about it, as an electrician (and other trades) there are two ways to make your living.
1. Concentrate on big jobs where you are on site for several days (weeks!) at a time. A reduced day rate can be considered for this as you have a degree of time/cost certainty built in.
Or
2. Rely on doing a number of smaller jobs a day. this is much more uncertain. The" call out" charge reflects this. This may be to assume a period on site (uncertain) including: trying to understand the customer, detective work, and the repair itself. The call out charge covers not only time on site but travelling time including all the fixed costs for an electrician*. Having a few smaller jobs a day is (I know) NOT the best use of time.
Take an 8 hour day. On a good day you may have 4 appointments, so 4 x 75 = £300. One after the other. But life isnt like that.
Sometimes everybody wants you in the morning, or there will only be two all day. School times are often blank time slots.
And relying on people to actually be in at an allotted time is sometimes a lottery.

*Electricians have large fixed costs. Van costs, tool, materials, membership of competent person schemes, public and professional insurances plus times to cover all the increasing amount of paperwork. And more. Others will add to this list.

The electrician visited and tells me the issue is the corroded light fitting in the on suite (I was unaware it is corroded). He has bypassed the light in the on suite and now the other lights work. I was charged £75 call out for this.

The corroded light fitting now needs replacing. He tells this will cost £105 i.e. another £75 call out and £30 for the parts. Is it normal to charge a call out fee for the second visit? He tells me the first visit is to diagnose the fault and the second visit is to repair - so they are separate jobs?
Taylortwocities comments are quite correct.

Your problem has been temporally "bypassed", allowing other devices to "function".
To correct the actual "problem", further work and replacements are required.

Why would you think that any "worker" would come out a second time (for free)
just to replace the items that were found to be faulty
and
charge you only for the cost of those items?

TIME IS MONY!

You now know what the problem is and the cost of the "parts".
Hence, if you are able (having been informed) you could choose to "do the job yourself"!

If you are not so able, it will be necessary for you to pay for service.
 
The electrician visited and tells me the issue is the corroded light fitting in the on suite (I was unaware it is corroded). He has bypassed the light in the on suite and now the other lights work. I was charged £75 call out for this.

The corroded light fitting now needs replacing. He tells this will cost £105 i.e. another £75 call out and £30 for the parts. Is it normal to charge a call out fee for the second visit? He tells me the first visit is to diagnose the fault and the second visit is to repair - so they are separate jobs?
Save yourself some money and do it yourself, plenty of explanatory videos on YT. His charges are not OTT for more expensive parts of the country. They are separate jobs because he makes more money from them that way. most jobbing sparkies carry ceiling roses / lampholders in their van, so unless you have a new fitting in mind, or re a long way from screwfix, he could probably have done both jobs together.
 
Sponsored Links
That doesn't make it right. It just shows the quality of dictionary compilers.

Democracy by the mistaken.
What do you think is the first duty of a grammarian?

Where do you stand on Split Infinitives in the English language?
 
If people write stupid things I shall try to help them look less foolish in the future.

It is not grammar as such; it is the wrong word which means something else.


Would you go and of a cup of tea?
Do you get wound up up by missing apostrophe's in place names like St Albans.

English is a living language, just try wading though a typical Shakespeare sentence.
 
On a positive note, the elec. has done the hard work. Found your problem. Got most of your lights working.

Now to choose a light fitting? Ideally one that is easy to install
 
For the first visit a call out £75 is fair, second visit is not a call out, but planned work, so one would expect to pay less, however as an electrician if I don't want work, then to give a high quote is one way of not refusing the work, but trying to get the person to find some one else.
 

DIYnot Local

Staff member

If you need to find a tradesperson to get your job done, please try our local search below, or if you are doing it yourself you can find suppliers local to you.

Select the supplier or trade you require, enter your location to begin your search.


Are you a trade or supplier? You can create your listing free at DIYnot Local

 
Sponsored Links
Back
Top