Perfectly normal.The electrician visited and tells me the issue is the corroded light fitting in the on suite (I was unaware it is corroded). He has bypassed the light in the on suite and now the other lights work. I was charged £75 call out for this.
The corroded light fitting now needs replacing. He tells this will cost £105 i.e. another £75 call out and £30 for the parts. Is it normal to charge a call out fee for the second visit? He tells me the first visit is to diagnose the fault and the second visit is to repair - so they are separate jobs?
Think about it, as an electrician (and other trades) there are two ways to make your living.
1. Concentrate on big jobs where you are on site for several days (weeks!) at a time. A reduced day rate can be considered for this as you have a degree of time/cost certainty built in.
Or
2. Rely on doing a number of smaller jobs a day. this is much more uncertain. The" call out" charge reflects this. This may be to assume a period on site (uncertain) including: trying to understand the customer, detective work, and the repair itself. The call out charge covers not only time on site but travelling time including all the fixed costs for an electrician*. Having a few smaller jobs a day is (I know) NOT the best use of time.
Take an 8 hour day. On a good day you may have 4 appointments, so 4 x 75 = £300. One after the other. But life isnt like that.
Sometimes everybody wants you in the morning, or there will only be two all day. School times are often blank time slots.
And relying on people to actually be in at an allotted time is sometimes a lottery.
*Electricians have large fixed costs. Van costs, tool, materials, membership of competent person schemes, public and professional insurances plus times to cover all the increasing amount of paperwork. And more. Others will add to this list.