A couple of weeks ago I had a letter from Eon asking me to make an appointment to have my old electricity meter replaced. As there is tar dripping from the cutout, I thought it would ask them to see to that at the same time. Oh no they said, nothing to do with us you’ll need Central Networks for that, I was put through. ....and the telephone was answered by...... Eon. They said they would send someone else out at the same time to change the cut out. (Why does it take two?) I wasn’t convinced. Don’t worry said Eon / Central Networks, we’ll get someone to call you back with confirmation. No one called.
So I used their 'contact us form' on the Internet giving my details and asking for someone to call me and confirm our arrangement. No one called.
So I telephoned again “don’t worry it’s been arranged” I was told. I wasn’t convinced, so I was given the job number and a telephone number to call in case something went wrong. It’s like even they were expecting it to.
On the agreed day, the man came to change the meter. As I feared, he knew nothing about the cutout change so I rang the number. This time it was a subcontract company, they knew of the job but weren’t planning to come for two weeks. They hadn’t let us know that though.
So now the cut out will be changed tomorrow (hopefully)
No wonder our utilities cost so much. Why is someone who changes a cutout incapable of changing a meter also?
So, tomorrow another engineer will call and disconnect the same tails and break the new seals just fitted and replace the cut out. As well as the duplicate labour there’s travelling time and fuel, what a waste of resources. In addition the equipment is located under the stairs cupboard so I will have to empty the contents of the cupboard again, but I’ll have plenty of time as I have a whole day of my annual holiday allowance to do it.
But it could get worse. I also mentioned that one screw holding the wooden board that the meter is on has pulled out of the wall. Should I be expecting a third visit from the Eon screw tightening department?
Strange thing is though, although they seem to love labour generating schemes, I wonder why they couldn’t find anyone to contact me?
So I used their 'contact us form' on the Internet giving my details and asking for someone to call me and confirm our arrangement. No one called.
So I telephoned again “don’t worry it’s been arranged” I was told. I wasn’t convinced, so I was given the job number and a telephone number to call in case something went wrong. It’s like even they were expecting it to.
On the agreed day, the man came to change the meter. As I feared, he knew nothing about the cutout change so I rang the number. This time it was a subcontract company, they knew of the job but weren’t planning to come for two weeks. They hadn’t let us know that though.
So now the cut out will be changed tomorrow (hopefully)
No wonder our utilities cost so much. Why is someone who changes a cutout incapable of changing a meter also?
So, tomorrow another engineer will call and disconnect the same tails and break the new seals just fitted and replace the cut out. As well as the duplicate labour there’s travelling time and fuel, what a waste of resources. In addition the equipment is located under the stairs cupboard so I will have to empty the contents of the cupboard again, but I’ll have plenty of time as I have a whole day of my annual holiday allowance to do it.
But it could get worse. I also mentioned that one screw holding the wooden board that the meter is on has pulled out of the wall. Should I be expecting a third visit from the Eon screw tightening department?
Strange thing is though, although they seem to love labour generating schemes, I wonder why they couldn’t find anyone to contact me?
