- Joined
- 11 Jan 2004
- Messages
- 43,883
- Reaction score
- 2,873
- Country
Recently, the bottom r/h corner broke off my debit card. More than two weeks ago, I went to my branch & requested a replacement.
It hadn't arrived today, so I went into the branch. I had to wait 13 minutes for the woman in front of me to finish her counter business. I saw someone else wandering around behind the counter so I asked if he could serve me.
"Sorry, I'm busy", was the reply.
Of course, silly me...I'm only a customer, what do I matter?
Then when I get to the counter, I explain my situation & ask if she can confirm that the card was actually ordered.
"No, sorry, that's not possible."
"Why on earth not?"
"It just isn't."
[Sigh]
"You can use the phone over there to call the call centre and ask them."
"While I'm here, can I have £100?"
[She completes the transaction]
"Sign here, and as a new security measure, please put your DOB on the slip, too."
Now, I'm not touchy about my age, I just have a thing about organisations asking for data & information about people that is not necessary. It really gets on my t*ts when people ask me for this kind of thing.
"Why do I have to put my DOB?"
"It's a new security measure."
"Against what?"
"Fraud."
"Look, you have my bank card in front of you & your colleague has previously seen my driving licence when I ordered the replacement debit card, you don't need to worry about fraud."
"If you don't put your DOB, I can't give you the money."
The security measure does not work. On that cashier's desk at the close of day will be a withdrawl slip for £100 with the DOB : 1 January 1901.
To cap off a good visit, I used the phone to call the chickens at the call centre...
"Please enter your account number. This is located next to your name on the bottom right hand corner of your card." ARRRRGHHHH!
GIVE ME STRENGTH!!!
It hadn't arrived today, so I went into the branch. I had to wait 13 minutes for the woman in front of me to finish her counter business. I saw someone else wandering around behind the counter so I asked if he could serve me.
"Sorry, I'm busy", was the reply.
Of course, silly me...I'm only a customer, what do I matter?
Then when I get to the counter, I explain my situation & ask if she can confirm that the card was actually ordered.
"No, sorry, that's not possible."
"Why on earth not?"
"It just isn't."
[Sigh]
"You can use the phone over there to call the call centre and ask them."
"While I'm here, can I have £100?"
[She completes the transaction]
"Sign here, and as a new security measure, please put your DOB on the slip, too."
Now, I'm not touchy about my age, I just have a thing about organisations asking for data & information about people that is not necessary. It really gets on my t*ts when people ask me for this kind of thing.
"Why do I have to put my DOB?"
"It's a new security measure."
"Against what?"
"Fraud."
"Look, you have my bank card in front of you & your colleague has previously seen my driving licence when I ordered the replacement debit card, you don't need to worry about fraud."
"If you don't put your DOB, I can't give you the money."
The security measure does not work. On that cashier's desk at the close of day will be a withdrawl slip for £100 with the DOB : 1 January 1901.
To cap off a good visit, I used the phone to call the chickens at the call centre...
"Please enter your account number. This is located next to your name on the bottom right hand corner of your card." ARRRRGHHHH!
GIVE ME STRENGTH!!!
