DP said:
While Nicso might well be a (gas) knight in polished armour, he has many coworkers who diagnose incorrectly. But then this is same in a lot of other gas related businesses. We get to hear of misdeads but not of jobs well done.
My advise would be do not get all worked up and do not claim every one of your lads works with 100% diligence.
When I get a phone call for a replacement boiler, I always ask why they want to change their boiler. Often the reply is that the blue van people are pushing a replacement (just like independents who can not repair, so want to sell a new boiler). Same goes for power flush. Have visited sites where a power flush has been carried out with no improvement (because sludge was not the cause of malfunction). Boilers marked for replacement (in many cases) have been serviced to function correctly.
BG would have to loose a lot of money for you to be out of a job. Us independents have to maintain a higher standard to keep the work coming in.
It is said people talk. Do a job badly, people talk more.
i cant dispute a lot of that simply because it is true.
however, i do not claim that all BG employees work with 100% diligence, they clearly dont.
i do however at every opportunity ask questions of people like agile and x-man who make unfounded and unsupported claims about specific posts on this forum. its unfortunate that many are quick to blame BG because they believe they will get away with it beacuse they think no one would possibly take BG's side, or put their point of view across. if i were to berate your work, without proof of wrongdoing, DP you would defend it, and quite rightly so.
like it or not, BG's policy on boiler replacements are clear. if there are parts no longer available, if there are safety issues either now or possibly in the near future or if the boiler is over 10 years old they will ask the customer to
consider a new appliance for various reasons. of course this can be abused by certain individuals but what type of situation like that cant?
the policy on powerflushing is also clear. if the water colour is poor, or if a water sample has been taken and tested independantly and assessed as containing things it shouldnt then a powerflush is recommmended. and this is quite often recommmended before any other remedial work is done for other faults. if a customer refuses a powerflush under those terms then they are no longer covered for certain faults. why should they be?
the servicing of boilers is the one big thing BG continually trip themselves up with. i wish for my own sake they would get their act together on that one.
