Hi I installed the alarm panel Elite24 over 10 years ago , and have decided to add smartcom,Flashed the firmware from 2.01 to 5.02 and connected smartcom using a ethernet cable.Problem is I can not get it to work even though I followed the youtube tutorial,It says incorrect config call terminated when trying to enable the texecom connect app I have now realised I never loaded defaults after the firmware flash.Is this necessary and if so can I just use wintex to send the existing data back to the panel to restore previous settings,also does loading defaults set the user and engineer codes to default.many thanks