Really? Did you mention my email? You almost make it sound like you know him.Steve
I have done a bit of detective work, mentioning no names.
Have e-mailed Stuart Foers and have today spoken to him and his colleagues.
The thing is, they dont mention that they are OK with DIY unless, as you have done, you ask them in greater detail.
I can understand why they discourage DIYers, given the number of queries we get on here, people with "a little" knowledge. Add this to people who are by their nature, quite slow on the uptake, and it must create situations where multiple visits (more than 2) are nessecary to complete work. But then again isnt this what normally happens when a house is being built, or a large extension, for example?