A widow has approached me for advice. She doesn’t speak good English.
Her gas meter has not been working for a number years. I’ve tried to help out now and again as she has two young children. Her late husband would previously manage the affairs of the household so she is not all clued up.
A fixed direct debit has been taken each month and a regular meter reading was taken by the company every few months. The reading has been the same for 5 or 6 years it now transpires.
She’s now received a gas bill for several thousands of pounds which she cannot afford to pay as she is on universal credit.
Who is generally responsible for such issues when British Gas has been coming regularly to take meter reading and did nothing about it. As mentioned she’s not clued up on all these things because payments continue to be taken when setup by her late husband.
One can argue that she should know better but to be fair to her the bills were being paid and she never looks at the meter because no issues were ever raised.
Her gas meter has not been working for a number years. I’ve tried to help out now and again as she has two young children. Her late husband would previously manage the affairs of the household so she is not all clued up.
A fixed direct debit has been taken each month and a regular meter reading was taken by the company every few months. The reading has been the same for 5 or 6 years it now transpires.
She’s now received a gas bill for several thousands of pounds which she cannot afford to pay as she is on universal credit.
Who is generally responsible for such issues when British Gas has been coming regularly to take meter reading and did nothing about it. As mentioned she’s not clued up on all these things because payments continue to be taken when setup by her late husband.
One can argue that she should know better but to be fair to her the bills were being paid and she never looks at the meter because no issues were ever raised.