Quick update, he's turned up!
Unfortunately my missus home on her own, although she's feisty, he's claiming nobody's ever gone round inspecting his work in that detail and he's never had a complaint so not sure really what our problem is .
He's said he's going to fill where he can which we're really not happy about but she's going to let him do one and then check it.
He's turned up with an attitide and she feels uncomfortable now so I've told her to ask him to leave if she's not happy
"in that detail"?
Is that short hand for "I normally only work for partially slighted people"?
BTW, apropos him filling, it might be a bit petty, but I would insist that any filling would allow the tubular locks to be removeable without damaging the filler. They do fail from time to time.