The OP said that the cu has just been replaced
So I suggested they got the installer back to investigate
Thanks for the answer.
It is sometimes difficult with the written word to get the same meaning as the spoken word, even then the meaning often is not clear.
I was trying to ascertain if you were or were not automatically attaching some blame to the installer.
As we both know (and probably quite a few others on this forum too) that some installers fall short of doing proper, decent, diligent work, it does happen quite frequently I fear.
However, it does not always follow that, given the info we have, this is the case here. Such installer might have indeed have done a proper job and yet this sequence of events has occurred.
I`m sure we are both aware of some customers getting things a bit wrong with their assumptions and making some incredible conclusions which turn out to be quite wrong.
Such favourites as - My TV set does not work, it worked before you rewired my house so you must have let too much electric thru it. - my daughters TV set does not work on that socket you put in when you rewired the house ten years ago in fact we have never plugged anything into that socket and the last 3 years my daughter was at university (I plugged an appliance into the socket and it worked fine) I opened up the plugtop on that TV and a flexwire dropped out of its terminal, remade the connection and the TV worked fine) - My garage supply has blown a fuse and I can not reset it, its only 4 days since that bloke was hammering on that wall to knock it down (20 foot away) so he must have caused it, that supply has been under my drive for over ten years now so it must be ok! - that supply was a length of 2.5 T&E laid in a three inch deep trench across a driveway with two card driving over it most days, the "trench" was back filled with soil and chippings , how the hell had that cable lasted any number of years under those conditions amazed me.
I`m sure you could add more to the list too.
So I was wondering from your post just exactly the meaning of your answer.
Who knows the likely answer? Was the installer diligent or not? we have no idea at this stage, could be a yes or could be a no. I would be interested to see any test sheet provided, it might give us some clue! It does sometimes .
In fact one firm I know doing loads of EICRs, as soon as I see that firms name on it I suggest that paperwork should be stored in "File 13" , apparently lots of offices have differing names, letters, numbers for their file storage system but "File 13" often refers to The Litter Bin in office speak .