So if you sold cookers in a shop, what would you do?
Offer to remedy any defects in the pipework free of charge?
Or would you get out your crystal ball and inspect the installation first?
The reason i have to tramp over to prospective customers houses for free, for half my working life, is to make sure my quotes accurately reflect the task. But then, this is on jobs from £2000 to £15000. Making a site visit for a job worth £1k to give a price wher at least two other quotes are being obtained will not earn me a paupers wage.
If you are selling cookers in a retail environment a site visit is clearly impractical, especially since some punters will drive 20 miles to save £5 - so you have to rely on assumptions and a contract to protect you from squealers.
Offer to remedy any defects in the pipework free of charge?
Or would you get out your crystal ball and inspect the installation first?
The reason i have to tramp over to prospective customers houses for free, for half my working life, is to make sure my quotes accurately reflect the task. But then, this is on jobs from £2000 to £15000. Making a site visit for a job worth £1k to give a price wher at least two other quotes are being obtained will not earn me a paupers wage.
If you are selling cookers in a retail environment a site visit is clearly impractical, especially since some punters will drive 20 miles to save £5 - so you have to rely on assumptions and a contract to protect you from squealers.