Did he turn the valve by the tank on or off, it may be an idea to turn it anticlockwise and check.
At the same time, it won't be the first time an cowboy has left the pump valves turned off, in the hope of generating more work, so check those as well.
This could be the case. I will check. As the pipe upto and including the pump is hot but not after the pump and the 3 port valve!
To open the valve, do you turn the valve clockwise (right) or anticlock wise (Left)?