Refusing to refund or replace!

[Lucid]

Glad to hear you got a good resolution.

 

[SimonH2]

.. I have finally received my £879.00 refund from Currys.
... but there is no way that I will ever deal with this company again.

So they've tried to avoid paying out, still paid out, and lost a customer in the process. These customer dis-service departments do end up costing them a lot of money.

Glad to hear you got a good resolution.

Well it wasn't really was it ? OK he got his money back - eventually, after a load of hassle - so it's at best an "OK" resolution. Hard to describe either side as a winner here.

But still, DRM can get on with things now and put it behind him.

 

[ericmark]

Thank you for the account of what happened. Glad sorted and warning to all not to use that store.

 

[JBR]

I have not used Currys for many years and I can't imagine I ever will.