Screwfix

[opps]

Its not really an option to use the phone as as suggested because theres no coverage in the house.
I will takes up opps offer but my head is full of other stuff at the mo.

I have since discovered that PlusNet lock down the routers so that users cannot change the DNS settings. If you change the settings on your PC, the router will still be using the PlusNet ones.

The general advice from Plusnet customers is to purchase the business version of the Smart Hub from the likes of ebay

See

Re: Can I set up Open DNS on a PlusNet Hub 1 Router?

Welcome to the forum. Plusnet lock down their hubs to the extent that you can’t change the DNS servers. This makes customer support easy. The cheapest solution is to go onto an auction site and get a Business version of the Smarthub 6. you can set the DNS servers on these and they are a better...

community.plus.net

BT Smart Hub Home 6 Wireless Router for sale online | eBay

Find many great new & used options and get the best deals for BT Smart Hub Home 6 Wireless Router at the best online prices at eBay! Free delivery for many products!

www.ebay.co.uk

 

[opps]

Update-

After Twitter users told Screwfix about the Plusnet problem- Screwfix have contacted Plusnet to have them unblocked

https://twitter.com/x/status/1588597044515594246

 

[lostinthelight]

&

Update-

After Twitter users told Screwfix about the Plusnet problem- Screwfix have contacted Plusnet to have them unblocked

https://twitter.com/x/status/1588597044515594246

Thanks, Your like a terrier on a rat when you get started opps I did ring plusnet last night and they mailed some instructions which I haven't looked into yet
Edit: This is what they sent,

 

[Deleted member 174758]

The general advice from Plusnet customers is to purchase the business version of the Smart Hub from the likes of ebay

But why should you? You buy a service which comes with a free router, so...

 

[opps]

But why should you? You buy a service which comes with a free router, so...

I have no dog in this fight. Yes, I agree that customers should not have to pay for routers to replace the free ones. I can only guess that they lock them down to reduce potential customer service costs. They don't want customers tweaking setting that the Technical Help Desk may need to resolve.

 

[opps]

&

Thanks, Your like a terrier on a rat when you get started opps I did ring plusnet last night and they mailed some instructions which I haven't looked into yet
Edit: This is what they sent,

The link that they sent you is completely useless. The link is an attempt to increase the quality of your internal wifi. Your issue is not wifi related. It is DNS related. Hopefully they will sort that out but it requires a certain mass of people to complain before it is escalated up the tech food chain.

 

[lostinthelight]

The link that they sent you is completely useless. The link is an attempt to increase the quality of your internal wifi. Your issue is not wifi related. It is DNS related. Hopefully they will sort that out but it requires a certain mass of people to complain before it is escalated up the tech food chain.

When I spoke with them they said they were unaware of any issues and to ping SF url

 

[Deleted member 174758]

When I spoke with them they said they were unaware of any issues and to ping SF url

Not what they told me...

 

[Mike13]

that attachment is hilarious, nothing at all to do with the problem. at plusnet is seems they have a pebkac problem...

 

[Deleted member 174758]

Terms like PEBMAC/PEBCAK or an ID10T error are often used by tech operators and computer experts to describe a user error as a problem that is attributed to the user's ignorance instead of a software or hardware malfunction.

Of course, the genii who design computer systems sometimes (often?) seem to have a major problem when it comes to designing software for mere mortals to use...

 

[opps]

When I spoke with them they said they were unaware of any issues and to ping SF url

The SF site doesn't respond to PINGs, so PINGing it proves nothing.

We have a situation where SF have said that they have been talking to Plusnet but you are dealing with the lowest level at the Technical Help Desk.

Short of buying the business router, you will just have to wait for Plusnet to sort things out at their end.

 

[flameport]

The general advice from Plusnet customers is to purchase the business version of the Smart Hub from the likes of ebay

Far better to tell Plusnet to shove their substandard service and move to an ISP that's actually competent.

 

[randers]

I didn't have the best of experiences with Plusnet, and found the free router not powerful enough (and I'm not in a big place nor does it have thick walls). Didn't think they were helpful enough during the contract so took my business elsewhere at the end of it.

 

[Mike13]

Of course, the genii who design computer systems sometimes (often?) seem to have a major problem when it comes to designing software for mere mortals to use...

I thought it was fair do's to use the term against a Tech company that pretends to know what it is doing.

 

[Deleted member 174758]

I do wonder at times if any if them know what they are doing. This recent Screwfix cock-up being a fine example. In the past I've had endless fun with BT, Virgin and TalkTalk. No effing commemt about any of them!