A plumber fitted a Gainsborugh 10.5 shower for me in November, and it started dripping badly last month.
The plumber referred me back to B&Q, who supplied it, who referred me to Gainsborough, who guaranteed it, who finally sent an employee to replace it today.
He phoned me to say he couldn't replace it because the original had been wired with 6mm cable instead of 10mm.
I've looked at the on-line installation instructions, and there doesn't seem to be any mention of this.
Is he right to refuse to replace it?
The plumber referred me back to B&Q, who supplied it, who referred me to Gainsborough, who guaranteed it, who finally sent an employee to replace it today.
He phoned me to say he couldn't replace it because the original had been wired with 6mm cable instead of 10mm.
I've looked at the on-line installation instructions, and there doesn't seem to be any mention of this.
Is he right to refuse to replace it?