I was only trying to say it from the perspective of the employee, who would be acting under instruction and sticking to letter of it.
What have you been doing today?
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Then the employee hasn't been trained properly. She is the manageress, she has the authority, (and one would have thought the intelligence), to judge a situation and use judgement and discretion to solve the problem. She should also be fully up to date on 'Diversity Training' and how to respond, (not react), to 'difficult' situations. Tact and diplomacy is at the forefront of customer relations. Not immediately raising your voice and then turning your back on the customer, muttering loudly whilst walking away.
Her whole attitude was of a truculent teenager who had just had their Gameboy taken off them. Not a middle-aged woman old enough to know better.
My wife has just got off the phone to her daughter and they were talking about it. Turns out, as we were leaving, one of the serving staff looked to my daughter and silently mouthed the word 'Sorry' as she walked past. So, she not only discriminated against my wife, she also embarrassed members of her own staff.
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Long story short, same regs for everyone.
It's a no-trolley reg not a no-disabled reg.
You aren't special.
It's a no-trolley reg not a no-disabled reg.
You aren't special.
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Next time, Conny will be sure to bring one of two items for the aid of his missus:
Her electric wheelchair, or her electric scooter. Then there is absolutely no argument. The Equality Act 2010 will automatically kick in.
Sounds like this dinosaur of an employee is about ready for retirement.
Her electric wheelchair, or her electric scooter. Then there is absolutely no argument. The Equality Act 2010 will automatically kick in.
Sounds like this dinosaur of an employee is about ready for retirement.
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I have a repurposed dryer drum for that. Bolt three legs to the sides, and they last forever.
Two loops of Aintree racecourse this morning. Not my best time…jumping all the fences slowed me down 
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Did you get a bag of oats after
Better than a shotgun
Is there a difference between a shopping trolley and say a mobility scooter from which a disabled person dismounts and then “parks” next to their table?
On the other hand the Costa manager might argue that a shopping trolley is not a legitimate disability aid, and therefore falls within the Costa general ban on trolleys (if that is indeed a thing.
Equality for disabled people costs money which is why the no cost equality protections get into legislation. It stinks.
Blup
Yes, everyone in a shopping centre could have a shopping trolley. Only disabled people will have a mobility scooter.
Why should disabled people have to use a scooter if they are capable of mobility with the aid of a shopping trolley?
There are only so many wheelchairs/mobility scooters at any one supermarket. If everyone who was disabled had to use a scooter, then you are stigmatising a disabled person. That is against the law. You cannot lay down personal business rules for disabled people that are contrary to legislated rules. You cannot humiliate people, (disabled or not), just because they refuse to put themselves in a position of potential danger.
@Stivino , I normally respect your posts. They are often good advice for people looking for answers. But on this subject, I really do think you should gen up on disability discrimination law. The basis of the law is to enable disabled people to lead a life as near as normal to others, taking all reasonable factors and circumstances in to account. No one is expected to spend £'sss to change something for one or two people to visit on a once only basis. It's not reasonable. However, they would be expected to find an alternative arrangement to accommodate those people for this one visit, so they could feel as independent/normal as possible.
Placing a shopping trolley clearly out of the way of everyone else, and in a position not to impede the flow of people in the case of an evacuation would/should be an accepted arrangement. I grant you, if a group of 10-15 disabled people tried to do the same it would cause a nightmare. But in a case like that the manager would have the right to arrange for them to come in as a group, (with their trolleys), at a more suitable time. This may involve closing the cafe for, say, an hour to the general public. The manager puts a sign outside saying, 'This cafe will be closed between xxpm and xxpm due to a large group booking. We apologise for any inconvenience'. That is not a major revenue loss for them because they will be receiving payment from the disabled group, and it is a short-term measure.
Let me know how you would deal with the following problem.
A man is classified as having a disability because he has an auto-immune disease. It does not affect his work in any way whatsoever except for 2 hours off each month for hospital check ups. He has been working for the employer for over 5 years with no time off sick except for these check ups, (for which he doesn't paid). Unfortunately, because of his treatment for this disease he is unable to have any dental treatment until his condition is fully under control, (i.e. his disease goes into remission), because it could exacerbate his condition. As a consequence, his gums begin to shrink and his teeth become loose to the extent that a few fall out. Then one day at his check up he gets the good news he is now in remission and can see a dentist. Sadly, the only treatment the dentist can recommend is to have the rest of his teeth taken out and dentures or implants fitted.
Both treatments will need to be done over 6-8 separate appointments. The company sick scheme allows 3 periods of sick leave per 12 months before the employee is taken out of the scheme after the third appointment and paid SSP for the remaining appointments and for a period of at least 12 months following his return to work after the treatment is completed. If he has any time off during those 12 months then the 12 months starts afresh.
The employee seeks advice from his union, and also from government websites, which say the employer should treat each case on it's merits, use sound judgement and discretion and act accordingly to the persons best interest.
How would you deal with this situation?
There are only so many wheelchairs/mobility scooters at any one supermarket. If everyone who was disabled had to use a scooter, then you are stigmatising a disabled person. That is against the law. You cannot lay down personal business rules for disabled people that are contrary to legislated rules. You cannot humiliate people, (disabled or not), just because they refuse to put themselves in a position of potential danger.
@Stivino , I normally respect your posts. They are often good advice for people looking for answers. But on this subject, I really do think you should gen up on disability discrimination law. The basis of the law is to enable disabled people to lead a life as near as normal to others, taking all reasonable factors and circumstances in to account. No one is expected to spend £'sss to change something for one or two people to visit on a once only basis. It's not reasonable. However, they would be expected to find an alternative arrangement to accommodate those people for this one visit, so they could feel as independent/normal as possible.
Placing a shopping trolley clearly out of the way of everyone else, and in a position not to impede the flow of people in the case of an evacuation would/should be an accepted arrangement. I grant you, if a group of 10-15 disabled people tried to do the same it would cause a nightmare. But in a case like that the manager would have the right to arrange for them to come in as a group, (with their trolleys), at a more suitable time. This may involve closing the cafe for, say, an hour to the general public. The manager puts a sign outside saying, 'This cafe will be closed between xxpm and xxpm due to a large group booking. We apologise for any inconvenience'. That is not a major revenue loss for them because they will be receiving payment from the disabled group, and it is a short-term measure.
Let me know how you would deal with the following problem.
A man is classified as having a disability because he has an auto-immune disease. It does not affect his work in any way whatsoever except for 2 hours off each month for hospital check ups. He has been working for the employer for over 5 years with no time off sick except for these check ups, (for which he doesn't paid). Unfortunately, because of his treatment for this disease he is unable to have any dental treatment until his condition is fully under control, (i.e. his disease goes into remission), because it could exacerbate his condition. As a consequence, his gums begin to shrink and his teeth become loose to the extent that a few fall out. Then one day at his check up he gets the good news he is now in remission and can see a dentist. Sadly, the only treatment the dentist can recommend is to have the rest of his teeth taken out and dentures or implants fitted.
Both treatments will need to be done over 6-8 separate appointments. The company sick scheme allows 3 periods of sick leave per 12 months before the employee is taken out of the scheme after the third appointment and paid SSP for the remaining appointments and for a period of at least 12 months following his return to work after the treatment is completed. If he has any time off during those 12 months then the 12 months starts afresh.
The employee seeks advice from his union, and also from government websites, which say the employer should treat each case on it's merits, use sound judgement and discretion and act accordingly to the persons best interest.
How would you deal with this situation?
They shouldn't have to; but that is not the point.
Rightly or wrongly (but probably with best of intentions), the concession realistically have to have a "no trollies" policy, otherwise you wouldn't be able to move in there for the things.
I can understand your point, but it is a large concession and there were about 5-6 other people in there. 3 of them were young mums with buggies and there was an old chap with one of those walk along/sit down on type of aids. My wife had pushed the trolley against the wall behind her chair, out of the way of everything and everyone. this woman just seemed to be on a power craze. If she had asked politely things may have been so different. But to march over, speaking in a loud voice and making an attempt to grab the trolley was way over the top. Her whole demeanour was totally unnecessary.
Your problem should be with the attitude, that I agree with.
But equating baby buggies and disability aids - both of which will be limited in number, realistically - with shopping trolleys (which will be, in a supermarket, plentiful), does not imho have a lot of mileage.
Went over the allotment to just turn one bed over that I am going to grow sprouts in this year and…..a bonus crop of spuds! I must have completely missed them last year when I was digging them up. Some of 'em are already peeled and roasting as I type.
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