L
lifesagasman
a few years ago, i was working the gas meter exchanges. a woman had an appointment for 5.30. so, i got there and got stuck in. i'd been there about 10 minutes or so, and had the meter out, when the phone rang. the woman answered the phone and talked. it was her sister, calling to say their mum had collapsed and had been rushed into hospital, less than 5 minutes away.
it was a bit of a dilemma as it's not easy to stop part way through a swop-out, with paperwork, e-info and safety etc, so she said i could carry on while she left the house if i wanted. it's always better for the customer to be there so i said i'd be finished in 10 minutes and she decided to wait. 5 minutes later the phone rang again. her sister. their mum had just died. i was absolutely gutted. for safety i had to finish and test, etc, whilst feeling so bad about it, then i drove her to the hospital.
but for a stupid gas meter this woman could have seen her mum one last time. it still haunts me.
it was a bit of a dilemma as it's not easy to stop part way through a swop-out, with paperwork, e-info and safety etc, so she said i could carry on while she left the house if i wanted. it's always better for the customer to be there so i said i'd be finished in 10 minutes and she decided to wait. 5 minutes later the phone rang again. her sister. their mum had just died. i was absolutely gutted. for safety i had to finish and test, etc, whilst feeling so bad about it, then i drove her to the hospital.
but for a stupid gas meter this woman could have seen her mum one last time. it still haunts me.