If ,as you say, you have connected the plug as advised by the refurbishers & your other machines work ok in the socket then it seems most likely to be a problem with the machine.
Yes I am guessing that much. But I really wanted to get opinions before I contact the refurbisher today, as I am no sparky and didn't want to look a fool if I was overlooking something.
It's a problem when buying something off the net that's at the other end of the country, they are not going to be able to come over and just check it out, I'll possibly have to be sending it back, or invoicing them for a qualified machine engineer to get it working.
Thanks