I cannot come to any new conclusions after seeing those pictures except that the disconnected gas pipes were rather untidy. Perhaps indicating that the joints may be badly made too.
The invoice is more interesting.
It seems to be a genuine RGI who keeps at the forefront of the industry.
I am surprised that he gets away with charging £36 per hour for five hours. Lee can possibly comment on that but my understanding is that most service contracts agree and set an hourly rate competitively and that was usually about £24 per hour.
Also surprised that he took all these videos and photos as if he felt a need to justify the work!
In no way am I suggesting he made it up but it is easy to fabricate faults like that and some characters I have come across in the industry would be inclined to do that.
I am also interested in their suggestion to settle the matter by backing off from the gas invoice but insisting on keeping their £100.
Actually thats better for you because it would have been difficult for you to fight that on technicalities.
In my view its easy for you to deal with the £100 by complaints within their system as its all about their policies and their application. Good luck.
Tony
Gas Safe Reg
The invoice is more interesting.
It seems to be a genuine RGI who keeps at the forefront of the industry.
I am surprised that he gets away with charging £36 per hour for five hours. Lee can possibly comment on that but my understanding is that most service contracts agree and set an hourly rate competitively and that was usually about £24 per hour.
Also surprised that he took all these videos and photos as if he felt a need to justify the work!
In no way am I suggesting he made it up but it is easy to fabricate faults like that and some characters I have come across in the industry would be inclined to do that.
I am also interested in their suggestion to settle the matter by backing off from the gas invoice but insisting on keeping their £100.
Actually thats better for you because it would have been difficult for you to fight that on technicalities.
In my view its easy for you to deal with the £100 by complaints within their system as its all about their policies and their application. Good luck.
Tony
Gas Safe Reg