Down here (SE London/Kent) there have been lots of phone-ins about the power outages and several callers have complained that their electricity supplier wouldn't help. They were then given the number of the DNO but at least two moaned that they'd never heard of it and had never had a bill etc. I always thought that mine was the distribution side of EDF but apparently they were taken over by UK Power a few years ago, so I'm just as guilty in a way). I'm just wondering really how these DNOs are funded and what their relationship is to the suppliers. How many consumers really still think that there is only one company to deal with?