Offgen site says...
Suppliers have:
[EDIT] I have now rung my bank and put a stop to Bristol Energy claiming their monthly DD, for energy they are not supplying. My bank say because the company is in administration, they cannot make a chargeback on moneys they have already taken - I would have to chase offgen for that..
- six weeks from a switch to send a final bill
- 10 working days from a final bill to refund a credit balance
- 10 working days from identifying a standards breach to automatically compensate you. They could owe a further £30 if they don’t meet the compensation timeline.
Anyone else ex-Bristol, best stop their DD with the bank.
After the above, I decided to chase the insolvency administrators of BE, via email. They have just replied this morning to suggest my email has been passed to the department dealing specifically with BE's administration. I'll see where this goes..
It seems in total I am owed nearer £200, in credit plus dd's taken since they went into administration.