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Irrelevant: people are instructing people.
People are doing, or not doing.
And, even if they were (encouraged, or not, as the case may be), it would still have been by people.
100%
It's always convenient to blame the system - but the system includes and requires people. The system is an amorphous mass where blaming it means no one takes the blame.
Sure someone working under a failing system can make horrible decisions but they are making those decisions based on what the top brass want to achieve so again people as you say.