New Front Door Gone Wrong

I think the way the cracked frame was left smeared badly in silicone says everything about the company I’m using
 
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What I don’t understand is that the canopy slopes downward from left to right, slightly.

And the fan light (top glass panel) slopes down the other way from right to left.

Am I missing something here, but given that the canopy goes down from left to right, shouldn’t the fan light also slope slightly down that same way left to right too?
 
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They fitted a new frame on the second occasion
OK perfect , no cracked frame or welds...
As goes the install , it's already been determined that the canopy does indeed slope so it's always going to look a little strange.
As others have said, using a level is the top light level on the horizontal? If it is then there is nothing that can be done bar straightening up the canopy. If the toplight isn't level then I would expect to see issues with the door closing too .. but if it isn't it would need levelling but due to the canopy still wouldn't look level
 
No, the new work should be level.

Is it level? (Using a spirit level)
No - the new work is off with a spirit level.

The fan light as shown in the picture is off just as much as the existing canopy of the building. I think the point that is important is that the fan light slopes down the other way - which would suggest to me that it’s not the fault of the building but the fault of the installer or the measurements of the door and panels themselves. Joiner is not taking any responsibility for the fact that the new fitting is not level and is blaming it completely on my canopy
 
OK perfect , no cracked frame or welds...
As goes the install , it's already been determined that the canopy does indeed slope so it's always going to look a little strange.
As others have said, using a level is the top light level on the horizontal? If it is then there is nothing that can be done bar straightening up the canopy. If the toplight isn't level then I would expect to see issues with the door closing too .. but if it isn't it would need levelling but due to the canopy still wouldn't look level
Thank you for your reply. The top light is not level on the horizontal. The door closes ok but is a bit stiff when opening/closing.

I agree that it will never look completely level when the canopy is off plumb. But I do not believe that the top light should be sloping in the opposite direction from the canopy - it should either slope in the same direction or be straight. Am I correct ?

If the top light was level I would be happy, and I would accept that it still wouldn’t look even. But at least the two would not be going in an opposite direction, which causes a very visible looking squint panel in my opinion
 
If with a level you can prove it's unlevel , then the fitter has no argument against it and should straighten it up , my concern is as that is above a door... is the doorway out of square too.
Unfortunately you have to ignore the canopy and whether it's level or not ... just concentrate on the frames below
 
Am I missing something here, but given that the canopy goes down from left to right, shouldn’t the fan light also slope slightly down that same way left to right too?

You can check the following:

1) is the door frame fitted parallel to the opening and plumb as measured by a spirit level placed vertically

2) when the door is opened, does the door fit with an even, parallel gap across top and bottom

3) measure the fanlight and check it’s height on both sides - check from the outside from frame tran some above door to top of fanlight frame.


If you check those and all are ok, then the problem is the canopy.

Basically if the door frame sits plumb in the opening, you can’t make the head out of level as the door wouldn’t close.
 
Relating to the above posts about checking levels and whether it is parallel and plumb - can you measure these two diagonals (preferably to the mm)?

window.png
 
OK so it's definetly not sat square right now.

Can you measure the visible size of the glass on the left and right and top and bottom please? Trying to work out of the frames out of square through fitting OR manufacture.
You could also check if the frame is level at top and bottom of the visible glass, effectively on the beading. If ones level and the others not then the frame is made out of square. Also worth checking the top and bottom of the door frame for level. Something is clearly wrong for those two diagonals to be 4mm different..1mm maybe but 4 is unusual
 

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