New Front Door Gone Wrong

[Mrc1903]

OK so it's definetly not sat square right now.

Can you measure the visible size of the glass on the left and right and top and bottom please? Trying to work out of the frames out of square through fitting OR manufacture.
You could also check if the frame is level at top and bottom of the visible glass, effectively on the beading. If ones level and the others not then the frame is made out of square. Also worth checking the top and bottom of the door frame for level. Something is clearly wrong for those two diagonals to be 4mm different..1mm maybe but 4 is unusual

Red line 123mm
Yellow line 119mm

sorry just re measured this and 123mm / 122mm - clearly needed a coffee before trying to measure. The glass from top to bottom is almost identical in both sides to.

Took a level to the top and bottom of inner bead of the fan light and both the same - running off the same way

 

[ronniecabers]

OK so the frame itself looks like it has been manufactured correctly. Are the doors and panels below the toplight level? Or are they both running the same way as the toplight?

 

[ronniecabers]

What we are trying to determine is if the whole setup is off level or just that toplight

 

[Mrc1903]

The side panel is almost plumb level - just ever so slightly off the same way as the fan light but not quite as much

 

[Mrc1903]

The door is bang level

 

[ronniecabers]

So sounds like the toplight only . Os the joiner u der the top frame level ? My suspicion is that when the joiner has been put on the fitter hasn't made use the welds are smooth on the top of the frame and the joiner isn't quite sitting level ... thus the toplight isn't level....but it's only a suspicion

 

[ronniecabers]

Saying that if the sidelight is slightly out of level , again the joiner won't be level as one edge of the sidelight frame could be protruding the top of the frames ...so again the joiner won't sit level

 

[Mrc1903]

The joiner is sitting off too - exactly the same as the toplight

 

[ronniecabers]

That lends to my suspicion.. but for one reason or another that joiner isn't sat level and without that being level the toplight will never be level. Whether it's a weld not cleaned up properly, the sidelight frame being off square lifting it or even a screw not pulled in right enough you'll never now without removing the toplight and joiner BUT it's certainly something the fitter should be able to overcome

 

[crank39]

One thing I've noticed during all this work and refitting is the coupler between the top of the door and top light has changed from a heavy duty coupler/or cill to a straightforward light duty H jointer.....

From this

To this......

 

[ronniecabers]

Well spotted Crank!

 

[Mrc1903]

Well spotted Crank!

The frame fitted on the second occasion was a new frame.

Is it strange that they used a new joiner?

 

[crank39]

And with the deletion of the heavy duty coupler it means the toplight is lower down hence the trim they fitted across the top just under the canopy so clearly theres a gap there potentially enough room to square the frame up into?

 

[Mrc1903]

Had the fitter round and they are now suggesting a refit and said regards the toplight that they can “pack it” to achieve a straight finish.

Is this is an acceptable solution?

I am glad they have agreed to a refit but concerned the result will not be good enough.

 

[ronniecabers]

The frame fitted on the second occasion was a new frame.

Is it strange that they used a new joiner?

Yes it's very odd to use a new joiner unless they damaged it and then the cheaper option was the new joiner.

Had the fitter round and they are now suggesting a refit and said regards the toplight that they can “pack it” to achieve a straight finish.

Is this is an acceptable solution?

I am glad they have agreed to a refit but concerned the result will not be good enough.

Glad they've agreed it's not right. Packing it may not be the solution. I'd want to know why that joiner isn't sitting level, packing the frame up doesn't solve that in my opinion and potentially means the frame won't be sat in the joiner correctly , eg not sat behind the ' lip' and could be a weak point as far as the weather