No Fensa Certificate

[ronniecabers]

Whoeever wrote that at Fensa is just WRONG!

Is my Warranty Transferable?
So you have bought a home and got your FENSA certificate – how do you know that the warranty is transferable? All FENSA registered installers must offer a transferable warranty – there are no exceptions to this, so you should go directly to FENSA if you are having a hard time getting your installer to honour the warranty. from https://www.thegreenage.co.uk/certification-and-double-glazing/#:~:text=Is my Warranty Transferable?&text=All FENSA registered installers must,installer to honour the warranty.

GGF Member companies provide:

• 
  
  
  • 10-year insurance-backed guarantees for replacement windows and doors in England and Wales (Competent Person Schemes such as FENSA only operate in England and Wales).
  • Clear and accurate details of each guarantee, including the period of the guarantee and the conditions attached; the company may give an insurance-backed guarantee on other products.
  • The guarantee will be transferable to the new owner when you move house, subject to a reasonable transfer fee

Source /; https://www.myglazing.com/about-ggf/your-guarantees/

Within the GGF are key subsidiaries, such as FENSA, which helps ensure that energy efficient windows and doors are installed to the appropriate Building Regulations in order to comply with planning rules. Other subsidiaries include BFRC (British Fenestration Ratings Council), responsible for developing Window Energy Ratings that allow anyone choosing new windows to choose the most efficient windows by their Energy Efficient Labels – familiar to anyone buying electrical appliances.

SOurce : https://www.ggf.org.uk/about-the-ggf/

GGF membesr have to have a transferable warranty ... Fensa is part of GGF so ....


The key part is that the fensa member MUST offer a transferable warranty and as far as I know all insurance backed warranties mirror the original warranty

 

[Doug99]

Whoeever wrote that at Fensa is just WRONG!

Is my Warranty Transferable?
So you have bought a home and got your FENSA certificate – how do you know that the warranty is transferable? All FENSA registered installers must offer a transferable warranty – there are no exceptions to this, so you should go directly to FENSA if you are having a hard time getting your installer to honour the warranty. from https://www.thegreenage.co.uk/certification-and-double-glazing/#:~:text=Is my Warranty Transferable?&text=All FENSA registered installers must,installer to honour the warranty.

GGF Member companies provide:

• 
  
  
  • 10-year insurance-backed guarantees for replacement windows and doors in England and Wales (Competent Person Schemes such as FENSA only operate in England and Wales).
  • Clear and accurate details of each guarantee, including the period of the guarantee and the conditions attached; the company may give an insurance-backed guarantee on other products.
  • The guarantee will be transferable to the new owner when you move house, subject to a reasonable transfer fee

Source /; https://www.myglazing.com/about-ggf/your-guarantees/

Within the GGF are key subsidiaries, such as FENSA, which helps ensure that energy efficient windows and doors are installed to the appropriate Building Regulations in order to comply with planning rules. Other subsidiaries include BFRC (British Fenestration Ratings Council), responsible for developing Window Energy Ratings that allow anyone choosing new windows to choose the most efficient windows by their Energy Efficient Labels – familiar to anyone buying electrical appliances.

SOurce : https://www.ggf.org.uk/about-the-ggf/

GGF membesr have to have a transferable warranty ... Fensa is part of GGF so ....


The key part is that the fensa member MUST offer a transferable warranty and as far as I know all insurance backed warranties mirror the original warranty

Warranty is transferable subject to a reasonable transfer fee.
So who arranges the transfer of warranty? House seller is now gone and we only have the FENSA certificate (no invoice or T&Cs of purchase). The installer has been contacted about the missing seals (now provided but not fitted) and he has suggested without a site visit the leak in top of frame is 'structural'. He has stated the warranty is not transferable.

 

[johnny2007]

Go online and start writing FACTUAL reviews.
Immediately they will contact you to fix the doors.

 

[teaboyjim]

You apply for a Regularisation Cert at your local authority building control, private inspectors cannot legally do this, fees are set by each local authority.

I use a company of building control experts who are authorized by the council to sign off building work

 

[frutbunn]

I use a company of building control experts who are authorized by the council to sign off building work and many of them used to work for the council so is this one of the things they can't do that the council building control officers can do. Is there anything else that private inspectors can't do that council inspectors can do?

I'm assuming you mean private inspectors, however its not the local authority that authorises them.
Private inspectors cannot carry out any enforcement of the B regs, this can only be carried out by local authorities. this is the reason that only the local authority can carry out Regularisation Certs as it is work that has been carried out illegally.

 

[ronniecabers]

Warranty is transferable subject to a reasonable transfer fee.
So who arranges the transfer of warranty? House seller is now gone and we only have the FENSA certificate (no invoice or T&Cs of purchase). The installer has been contacted about the missing seals (now provided but not fitted) and he has suggested without a site visit the leak in top of frame is 'structural'. He has stated the warranty is not transferable.

It is down to you to contact the supplier to get it transferred , now he is clearly saying that you can't , which I am damn sure is just completely wrong and reading all the links above against the Competent Person Schemes rules ...I am seeking clarification as we had to alter our warranty to make it transferrable, which is why I'm pretty sure he and the person who wrote the Fensa reply are wrong . Once I have clarification I will let you know...the only thing that might be stopping it being transferrable is that it was fitted before they changed the rules ...again seeking clarification

 

[frutbunn]

I'm assuming you mean private inspectors, however its not the local authority that authorises them.
Private inspectors cannot carry out any enforcement of the B regs, this can only be carried out by local authorities. this is the reason that only the local authority can carry out Regularisation Certs as it is work that has been carried out illegally.

Should probably have made it a little clearer, private inspectors cannot carry out any enforcement work, this also includes work that they would be dealing with under an initial notice.

 

[sxturbo]

when i moved the previous owner fitted the windows himself, there was no Fensa certificate available. the solicitor did insist on their being one to start with, but then once explained the owner fitted them himself, no more was said, we just quietly moved on. I presume the solicitor just ticked the fitted before 2002 box or something.

the fensa cert is almost pointless.

 

[ronniecabers]

when i moved the previous owner fitted the windows himself, there was no Fensa certificate available. the solicitor did insist on their being one to start with, but then once explained the owner fitted them himself, no more was said, we just quietly moved on. I presume the solicitor just ticked the fitted before 2002 box or something.

the fensa cert is almost pointless.

I can say that this is a huge issue within the industry and I know that Certass ,in particular ,are listening to complaints like this and are looking at ways to enforce the use of the certifictaes more . Trust me , as an installer it is incredibily frustrating when we hear things like this

 

[mrrusty]

the fensa cert is almost pointless.

You're wrong. It is completely pointless.

No teeth
No interest from BC

With leccy and gas, certification demonstrates safety and protects you from death. Fensa certificate protects you from.........what exactly?

 

[johnny2007]

You're wrong. It is completely pointless.

No teeth
No interest from BC

With leccy and gas, certification demonstrates safety and protects you from death. Fensa certificate protects you from.........what exactly?

It's just a badge to make people think they're getting the job done by professionals.
Similarly to the sign I see on some vans "Appointed by Her Majesty the Queen" when they incorporate a limited company for £20.
Then as soon as things go wrong the dissolve the company and start again under a different name.

 

[frutbunn]

With leccy and gas, certification demonstrates safety and protects you from death. Fensa certificate protects you from.........what exactly?

Its mainly to upgrade the windows for Part L (thermal insulation).

 

[ronniecabers]

The argument about Fensa and Certass seems to gain some opinions poles apart! They are a good thing, they are supposed to ensure that the surveyor and fitter know building regulations for windows and doors and protect you from incorrect practices ( in theory ) . Trust me its not just a ' badge ' ! Things are supposedly being discussed within government regarding the scope of Fensa and Certass..hopefully to give a better understanding of what they do. If you are not within the industry the you can not possibly understand how frustrating it is to read threads like this ..especially considering the majority do it all correctly. The Industry itself is absolutely fed up with the get out clause of indemnity insurance!

 

[teaboyjim]

It's just a badge to make people think they're getting the job done by professionals.
Similarly to the sign I see on some vans "Appointed by Her Majesty the Queen" when they incorporate a limited company for £20.
Then as soon as things go wrong the dissolve the company and start again under a different name.

This gives genuine traders a bad reputation

 

[ronniecabers]

Take Everest Windows ... how many know they went bust in May 2020? Company restarted as Everest 2020...same directors. All those previous ' lifetime ' warranties
...worthless