But then 3.4 & 3.5 are ticked. Disgraceful
The ONLY thing I can think is that there's an area directly below the wooden board the CU, Meter and so on is mounted has very clearly been plastered over, I can only assume during these works.
Could it be that there is in fact an earth bond to the supply cable outer sheath and it's been buried in behind the plaster after the install was completed? So at the point of inspection, it was visible but since been plastered over?
The DNO guys said it was likely there never has been an earth, not that there 100% never was one.
That's the only thing I can think of and somehow the 16mm2 earth cable that was attached to it and runs to the CU has been come off since?