I can't be a difficult customer they haven't done any work for me, you fool!
I have been taking my car to the same garage for 25yrs, never a problem I pay cash when they want me to and get invoices when I need them. I leave the car with them and they phone me and let me know what needs doing and I authorise the repairs/work. Simple good customer relations and excellent workmanship and complete trust both ways.
I had decorators in to paint my rented house, they came they did the job, a problem arose (bad paint blistering) they met me on site agreed a solution and rectified the work no problem, they finished the work in time and I went round THEIR house, with a cheque, to pay the bill no problem!
I had a builder in who knocked two rooms around and put up new ceilings upstairs, he started the work without giving me a price spent around 6-7 days doing the work on an ad hoc basis (that's one day a week for Joe)
Finished without problems, even completing additional works quickly to enable a different decorator to complete his works. Ask to be paid in cash and £3k later I was round his house the day after he asked for the money with the cash.
A difficult customer, MOI, I don't think so.....................
Yet again certain 'keyboard warriors' or should that be Trolls try to cause trouble and have no idea what their talking about and to whom.