Yesterday....
A few days ago, I emailed Iceland, to get full details of their free delivery, and 10% discount Tuesday offer for the over 60's. I basically wanted to know if the 10% off, could be combined with free delivery, if we shopped in store. Their reply - yes it could, just spend £40 before the 10% discount, and they would deliver for free, if we shop in store.
So yesterday, off we toddle on the bus, to Iceland at our local town, an 40 to 60 minute journey, dependent on buses, so didn't really be wanting to risk frozen food defrosting on the journey home. Never done any of this before, and so - Walked in, spoke to an assistant just to confirm they did deliver to where we lived, yes they did, but their driver was off today, so would not be able to deliver today, but shop away, and they would put it aside for delivery tomorrow (today).
We did a massive bulk shop, of frozen food, got to the tills, showed driving licence and explained we wanted delivery, but knew that would not be today, tomorrow would do fine, or anytime they chose. Sorry, who did you speak to, we cannot put your shopping to one side for delivery and there is no driver available to deliver today. The choice offered was to have them restock everything, or struggle home with it all and take the risk of it defrosting on the way home, on the bus. We chose the latter, and luckily managed it before it defrosted.
Absolutely fuming, what a total shambles. I've emailed Iceland's head office, for an explanation.
A few days ago, I emailed Iceland, to get full details of their free delivery, and 10% discount Tuesday offer for the over 60's. I basically wanted to know if the 10% off, could be combined with free delivery, if we shopped in store. Their reply - yes it could, just spend £40 before the 10% discount, and they would deliver for free, if we shop in store.
So yesterday, off we toddle on the bus, to Iceland at our local town, an 40 to 60 minute journey, dependent on buses, so didn't really be wanting to risk frozen food defrosting on the journey home. Never done any of this before, and so - Walked in, spoke to an assistant just to confirm they did deliver to where we lived, yes they did, but their driver was off today, so would not be able to deliver today, but shop away, and they would put it aside for delivery tomorrow (today).
We did a massive bulk shop, of frozen food, got to the tills, showed driving licence and explained we wanted delivery, but knew that would not be today, tomorrow would do fine, or anytime they chose. Sorry, who did you speak to, we cannot put your shopping to one side for delivery and there is no driver available to deliver today. The choice offered was to have them restock everything, or struggle home with it all and take the risk of it defrosting on the way home, on the bus. We chose the latter, and luckily managed it before it defrosted.
Absolutely fuming, what a total shambles. I've emailed Iceland's head office, for an explanation.