Broadband and telephones

[Diver Fred]

I need to speak to a fitter before they come as like you I have stuff that I need o do first and have 2 or 3 potions as per the route. I am expecting none of it to go smoothly. They keep sending me a date (same date) and will not engage with me unless I accept the date. So I have agreed a date and got to speak to someone but not a fitter it was just someone who is the call centre who said they dont do that, I keep telling them that unless I speak to a fitter first then they will arrive and will not be able to do it because I will not of done the work.

if you have prep work to for the shift to FTTP do it ASAP. When I agreed to the move to FTTP (at No Cost!) We agreed dates... The f***ing idiots turned and did the external fit 3 weeks early and turned up to to do the internal work the following week when we were still on holiday. I really was p****ed off as I needed the external connection box in a different location so I could disrupt the entry route for ants. After giving them some choice 'earhole they agreed they had been premature in doing the work, their excuse being they thought I be pleased to have FTTP sooner.
For the internal fit I wanted all the kit in the utility storage area so I had to lift a floor board or two (and I drilled the hole in the wall). The chaps were pleased I'd done the prep work them.

 

[Harry Bloomfield]

if you have prep work to for the shift to FTTP do it ASAP. When I agreed to the move to FTTP (at No Cost!) We agreed dates... The f***ing idiots turned and did the external fit 3 weeks early and turned up to to do the internal work the following week when we were still on holiday. I really was p****ed off as I needed the external connection box in a different location so I could disrupt the entry route for ants. After giving them some choice 'earhole they agreed they had been premature in doing the work, their excuse being they thought I be pleased to have FTTP sooner.

I was messaged to say, a responsible person, over 18, would need to be onsite during the work, and the entire job was done in a single visit.