S
swidders
checked the brochure - actually from saigon, but qual checked in goa!
Can he charge me for repairs that didn't fix the problem?
- Thread starter calum82
- Start date
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Thanks for that oilman.
I have been polite and said that as the problem was not fixed I should not have to pay. The plumber is calling me back today, however the woman I spoke to said that 'we have to charge you as you asked us to order the part' I replied by saying I asked you to fix my boiler as well.
I didn't sign any agreements.
Cheers
Calum
Calum82,
You may have agreed for them to have ordered the part but that would have been down to the engineers recommendation that this part would rectify the fault,
I very much doubt that when the engineer turned up and before he took any tools out that you asked him to order a pump for you!
It was only down to a poor diagnosis that you were told that you needed a pump and to you as a customer you would have no reason to doubt that information.
If the company wants to charge you for every single part that they fit until you get lucky then you could argue the fact that you could quite simply have done that yourself without calling the "experts" in.
You were paying for a service that was not provided
You may have agreed for them to have ordered the part but that would have been down to the engineers recommendation that this part would rectify the fault,
I very much doubt that when the engineer turned up and before he took any tools out that you asked him to order a pump for you!
It was only down to a poor diagnosis that you were told that you needed a pump and to you as a customer you would have no reason to doubt that information.
If the company wants to charge you for every single part that they fit until you get lucky then you could argue the fact that you could quite simply have done that yourself without calling the "experts" in.
You were paying for a service that was not provided
Its not so easy to give you the best advice if you have received some privately although there may be some special reasons for that such as if someone knows the firm concerned etc.
If you called them to fix the boiler then its generally considered thats what they should do and if they order, buy or obtain parts then if they are not whats required yuo should not have to pay for them and the firm should remove them and replace the original parts.
If they dont fix the boiler then I would say that you should not have to pay for their time either as they were not competent or sufficiently skilled. Many others in the trade dont agree with me and think its fair to charge for their time spent even if they cannot fix it.
Of course the skill level of many operatives is much lower than ideal and in a few cases replacing a complex part like a PCB is done on a try it and see basis. Thats fine as long as you are nor charged for the lack of skill in diagnosing faults.
Tony
If you called them to fix the boiler then its generally considered thats what they should do and if they order, buy or obtain parts then if they are not whats required yuo should not have to pay for them and the firm should remove them and replace the original parts.
If they dont fix the boiler then I would say that you should not have to pay for their time either as they were not competent or sufficiently skilled. Many others in the trade dont agree with me and think its fair to charge for their time spent even if they cannot fix it.
Of course the skill level of many operatives is much lower than ideal and in a few cases replacing a complex part like a PCB is done on a try it and see basis. Thats fine as long as you are nor charged for the lack of skill in diagnosing faults.
Tony
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sorry tony forgot that you are the diagnostic master and we all have to take your expert advice, you make it sound like your the only one to never of had a problem on a boiler, but the cc would prove that wrong wouldn't it.you should hold back sometimes my friend before you know the whole story.
I dont know what you are trying to say Kevin.
Do you know any more about this case than has been posted on here?
Its well known that some intermittent faults on this model can be difficult to trace as they can be caused by several parts including the PCB.
That may be the case but that does not alter my view that the owner should not be charged for parts which do not effect a cure.
Do you think they should pay for unecessary parts changed in an effort to fix the boiler?
Tony
Do you know any more about this case than has been posted on here?
Its well known that some intermittent faults on this model can be difficult to trace as they can be caused by several parts including the PCB.
That may be the case but that does not alter my view that the owner should not be charged for parts which do not effect a cure.
Do you think they should pay for unecessary parts changed in an effort to fix the boiler?
Tony
no i dont think they should, but how can you tell that, the part that was changed didnt need changing,
I can only base my interpretation of the situation on what the OP said at the beginning. But it seems to be very clear and I can only expect that he is telling the truth!
Tony
Based on the original fault description I would have been checking the plate HE first.
Tony
fair enough tony but i am becoming too aware of customers these days ie can you service my boiler, get there, oh yeah it doesnt work. Personally id tell the bloke to come and re fit my working part free of charge, just pay the call out charge and get someone else
Yes I still have the original pump.
Still haven't heard from the plumber, so I'll hopefully speak to them tonight.
Cheers for the advice everyone
Still haven't heard from the plumber, so I'll hopefully speak to them tonight.
Cheers for the advice everyone
deleted
I would not expect to pay a callout charge to anyone who was unable to diagnose the fault.
Tony
I agree,
as i said before you should not expect to pay for a service that has not been provided.
I would not dream of charging a customer to fix their heating if i couldn't walk away knowing that it will, at least for a very minimum, work for the next 12 months. If there are other things that require attention then they are mentioned to the customer but not forced.
If it cannot be diagnosed/fixed the i for one would not expect a call out charge off the customer.
If i fit a part that was wrong then i will not charge the customer for that part.
On a different note as well what is a call out charge?
The way i work it is that it is an out of normal working hours emergency call and even then its discretionary to who it may be. eg oaps that have no way of sorting it.
People seem to charge a call out fee at 12 in the afternoon and then expect the rate on top?
Whay are people charging a "callout" during normal working hours?
as i said before you should not expect to pay for a service that has not been provided.
I would not dream of charging a customer to fix their heating if i couldn't walk away knowing that it will, at least for a very minimum, work for the next 12 months. If there are other things that require attention then they are mentioned to the customer but not forced.
If it cannot be diagnosed/fixed the i for one would not expect a call out charge off the customer.
If i fit a part that was wrong then i will not charge the customer for that part.
On a different note as well what is a call out charge?
The way i work it is that it is an out of normal working hours emergency call and even then its discretionary to who it may be. eg oaps that have no way of sorting it.
People seem to charge a call out fee at 12 in the afternoon and then expect the rate on top?
Whay are people charging a "callout" during normal working hours?
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