Mind getting called to one a few years back under warranty. Pro 28, getting about 31Kw Gross on commissioning testing. Young installer newish to the game, part of a big council contract, he was concerned it was over gassed.
Checked it all out, explained to him and his manager that it was spot on, as the 28 in the name referred to actual heat out put, and they stopped for two seconds and looked at the data tables they would have seen gross gas input was about the 31kw mark.
Manager started to scold the young guy when I interrupted and explained that hes probably your only employee that has actually done a gas rate when commissioning rather than making it up, check the other log books I'll bet they all have the same thing wrong in them. He done the right thing phoning for help as he thought there could be a danger, rather than just copy/pasting the same info into every sheet.