I guess I shouldn't have believed ED when he posted as if he'd been given the job (he hadn't) and when he said "Craig mentioned his "father" wanting to use somebody from Sale in Manchester" rather than "Craig said they had decided to go with one of the other companies they had in to quote".
Tis true I made the same assumption - as it is clearly written that way. But then I thought; when you lose a job you think you have in the bag you never really know why ( for me it is probably because I look too young to be trusted with electricity, even if I am actually in my 40s
), as I say, I have learnt customer are fickle. It is their house, their money, and in this case, their time, so they get to decide.
If I were ED I would review the way he "order processes" jobs and also review whether he should be asking customers to help on jobs. (If the customer requests to muck in then one has not much choice). But it is to be avoided. I hate to add but I will, IMO if ED charged the right money he would be able to hire help in himself and have someone working under his direction who is covered by his PLI and his ELI rather than be in the limbo created by having a customer help. I turn down offer of help from customers to unload my van, as they probably stem from politeness rather than a real desire to become part of my work force. I have had customers that have wanted to do some bit, in which case; i clearly define the limits of what I am doing, in order that there is not a question later as to what is my work, and what is their work, in terms of what I am responsible for guaranteeing.
It is hard being a one man band, but for bigger jobs it is worth putting in the customers mind that you will be tackling their job in colaberation with some one you work with regularly and that that person is also qualified or is your employee.
I would be really interested if icraig would share with us whether the company he has chosen was more expensive and if so by what factor than ED. As this could give us an important insight of how the customer perceives value.
Regards
Martin