My experience of that is it doesn't appear to be the case, one job had the heater installers back several times before giving up. The customer was armed with several reports which the installers countered with several more to the contrary, customer also called in one of the authors who instantly rubbished the original installation and quoted and installed an almost identical format on a buy or return basis. They returned to remove but refused to re-install the original, they eventually agreed to pay the bill for re-fitting to avoid legal action.
Oh and the controls company I worked for were rubbing their hands at all the repeat jobs to keep making the interface changes.